Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at prventuresglobal@gmail.com. Please note that returns will need to be sent to the following address:
PR VENTURES 
Vesu Surat 395007

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at prventuresglobal@gmail.com.

Mandatory Unboxing Video Requirement

Customers are required to record a clear video while opening the package at the time of delivery. This video serves as proof in case of any damage, defect, or missing items.

In the absence of a proper unboxing video, any claims related to damage, defect, missing items, or warranty will not be acknowledged or accepted by the company.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

A fixed return/replacement fee of ₹200 must be paid in advance at the time of placing a return or defect request. This charge is non-refundable.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at prventuresglobal@gmail.com.

Return Inspection & Resolution Process

Once we receive the returned product, it will undergo a thorough quality inspection, which may take approximately 10–15 business days.

After inspection:

  • If the product is found to be in proper working condition, the same unit will be shipped back to you.
  • If a genuine defect is identified, we will proceed with a repair or replacement, as applicable.